POSTAGE & DELIVERY
If you elect to receive your software via electronic download, under normal conditions, you should receive your product details via email within one working day. Please ensure you deactivate any spam filters prior to ordering to ensure that you are able to receive this documentation without problems.
Current 'Registered Mail' postal charges are clearly displayed on the checkout page and all items delivered will require a signature. It is your responsibility to check the condition of the goods for discrepancies or damage. Damages must be noted on the delivery consignment note at the time of delivery. We shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay in the delivery of goods.
Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding public holidays). If you order after 2.00pm, please calculate your delivery time as if your order had been placed the following working day.
Standard postal and courier deliveries should arrive within 2 - 10 working days of placing your order.
All items sent outside of the UK may be subject to Customs Declaration and are dispatched by 'Registered Mail', usually by Air. Deliveries should arrive within 5 – 20 days.
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
- All such charges are normally collected by the delivering freight (shipping) company or when you pick the item up.
- International government regulations require that the package value, description and purpose are accurately stated on the Customs Declaration.
In any event all 'Registered Mail' items may be traceable via the postal operator's Track & Trace Web Site.
IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will inform you if we become aware of an unexpected delay.
CANCELLATIONS & RETURNS
We want you to be completely happy with your purchase, so if you do have problems or concerns please contact us immediately. Our team will gladly assist you to find a satisfactory solution.
Where you have purchased the goods or services as a consumer (i.e. for private use as opposed to business use), please note that you are entitled to cancel any contract
completed with us within 7 days of receipt of the goods or services.
To exercise your right of cancellation:
- you must notify us in writing here: Contact Us >>>
- you must retain possession of the goods or services and ensure that the goods or services are kept in the same condition as they were when they were delivered until such time as the goods or services are either collected by us or delivered back to us by you;
- we will notify you of when we wish to collect the goods or services. The goods and services will be collected by us within 28 days of our receiving your cancellation notice and we will charge the cost of collecting the goods or services, and will deduct this from any sum owed by us to you. Alternatively, you can return the goods or services to us by contacting us on 020 7193 1246 (between the hours of 9.00am to 6.00pm on working days) so we can provide you with return address details;
- We will refund any monies you have paid to us within 30 days of receipt of your cancellation notice.
If you exercise your right to cancel under the 7-day regulation the ownership of the goods will revert to BUYability.
Exceptions to the right of cancellation:
- OEM (Original Equipment Manufacture) software;
- digitally delivered (downloaded) software;
- software which has been unsealed which is neither returnable nor refundable. This is due to the product activation code, license or license key code being exposed / visible or the seals broken.
These items will remain the property of the consumer and will not be credited.
